Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Stronghold Consulting LLC ("Certivox," "we," "us," or "our"), a Service-Disabled Veteran-Owned Small Business (SDVOSB). By accessing or using the Certivox platform at certivox.ai (the "Service"), you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Certivox is a Software-as-a-Service (SaaS) platform that helps organizations implement and demonstrate compliance with ISO/IEC 42001 (AI Management Systems standard). The Service includes an AI System Registry, Gap Assessment Engine, Controls Management, Statement of Applicability generation, and related compliance tools.

3. Account Registration

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activity that occurs under your account
• You must notify us immediately of any unauthorized use of your account at support@certivox.ai
• One organization per account. You may not create multiple accounts to circumvent plan limits

4. Subscription and Payment

4.1 Subscription Plans

Certivox offers the following subscription tiers:

• Starter: $499/month — up to 10 AI systems, up to 5 users
• Professional: $999/month — up to 50 AI systems, up to 20 users, Statement of Applicability generator
• Enterprise: Custom pricing — contact us at michael@strongholdconsultants.com

4.2 Billing

• Subscriptions are billed monthly in advance on your billing anniversary date
• All payments are processed by Stripe. We do not store payment card information
• Prices are in USD and exclusive of applicable taxes
• You authorize us to charge your payment method on a recurring monthly basis

4.3 Cancellation and Refunds

• You may cancel your subscription at any time from your billing settings
• Cancellation takes effect at the end of the current billing period. You retain access until then
• We do not provide prorated refunds for partial months
• If you believe you were charged in error, contact us within 30 days at billing@certivox.ai

4.4 Failed Payments

If a payment fails, we will retry the charge per Stripe's retry schedule. If payment remains unsuccessful after retries, your account may be downgraded or suspended. We will notify you by email before any service interruption.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to other accounts or our infrastructure
• Reverse engineer, decompile, or disassemble the Service
• Resell, sublicense, or white-label the Service without written authorization
• Use the Service to provide compliance consulting services to third parties on a commercial basis without our written consent
• Scrape, crawl, or systematically extract data from the Service

6. Intellectual Property

6.1 Our IP

The Service, including its software, design, workflows, assessment methodologies, and content, is owned by Stronghold Consulting LLC and protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited license to use it as described herein.

6.2 Your Content

You retain ownership of all compliance data, AI system descriptions, and other content you input into the Service ("Customer Content"). You grant us a limited license to process and store your Customer Content solely to provide the Service. We do not claim ownership of your Customer Content and will not use it to train AI models or share it with third parties except as described in our Privacy Policy.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Important: Certivox is a compliance management tool. We do not guarantee that use of the Service will result in ISO 42001 certification. Certification decisions are made by independent accredited certification bodies. You are responsible for engaging a qualified certification body and for the accuracy of the information you input into the Service.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STRONGHOLD CONSULTING LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100.

9. Indemnification

You agree to indemnify, defend, and hold harmless Stronghold Consulting LLC and its officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your Customer Content, or your violation of these Terms.

10. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in our Privacy Policy.

11. Service Availability and Modifications

• We target 99.5% monthly uptime but do not guarantee uninterrupted availability
• Scheduled maintenance will be communicated with at least 24 hours notice where possible
• We reserve the right to modify, suspend, or discontinue features of the Service with reasonable notice
• We will not materially reduce core functionality of a paid plan without offering a prorated refund or plan adjustment

12. Termination

We may suspend or terminate your account if you violate these Terms, fail to pay, or engage in conduct harmful to other users or our infrastructure. Upon termination, your right to use the Service ceases immediately. We will retain your data for 90 days post-termination to allow export, after which it will be deleted per our Privacy Policy.

13. Governing Law and Disputes

These Terms are governed by the laws of the United States and the state in which Stronghold Consulting LLC is registered, without regard to conflict of law principles. Any dispute arising from these Terms shall be resolved by binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction. You waive any right to participate in class action litigation.

14. Changes to Terms

We may update these Terms at any time. We will notify you of material changes by email at least 30 days before the effective date. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Contact